Expanded settlement permits extra environment friendly operations, stronger management and visibility, and quicker time to worth by means of linked machine intelligence and workflow automation
Delivers as much as 30% decrease IT assist prices and 50% quicker worker productiveness, with improved service reliability and person expertise
MORRISVILLE, NC and LAS VEGAS – Data 2026 – Might 5, 2026 – As we speak, at ServiceNow’s annual buyer and companion occasion, Data 2026, Lenovo (HKSE: 992) and ServiceNow (NYSE: NOW), the AI management tower for enterprise reinvention, introduced an expanded multi-year strategic settlement to allow enterprises to cut back IT assist prices, speed up worker productiveness, enhance operational management, and strengthen governance by means of AI-native workflow automation.
By combining Lenovo’s real-time machine intelligence, digital office providers, and machine lifecycle administration capabilities with the ServiceNow AI Platform, organizations can automate key workflows finish to finish throughout the machine lifecycle, delivering extra constant and scalable operations with enhanced safety, visibility, governance, and management throughout operations.
From fragmented operations to built-in, automated workflows
At Data 2026, Lenovo and ServiceNow are introducing a linked answer designed to simplify operations and allow extra environment friendly, managed, and scalable service supply. The answer combines:
“Most enterprises are usually not struggling to undertake AI. They’re struggling to operationalize it throughout fragmented environments,” mentioned Rakshit Ghura, vp and normal supervisor, digital office options at Lenovo. “Firms don’t want extra AI pilots. They want measurable outcomes. This collaboration with ServiceNow is targeted on delivering that, lowering prices, enhancing productiveness, and giving IT leaders actual management over their operations.”
“Lenovo’s integration of machine intelligence with the ServiceNow AI Platform demonstrates how enterprises can operationalize AI throughout endpoints, workflows, and providers at scale,” mentioned Michael Park, senior vp, world partnerships and channels at ServiceNow. “By combining real-time endpoint information with a platform that orchestrates any AI mannequin, any information, and any workflow, organizations can transfer from fragmented operations to constant, clever outcomes throughout world environments. The companions transferring with AI proper now are those who will outline what enterprise providers appear to be for the following decade.”
Differentiated by real-time machine intelligence at world scale
Lenovo’s machine intelligence platform analyzes information throughout a worldwide footprint of enterprise endpoints, making a steady suggestions loop between machine efficiency, service operations, and enterprise workflows. ServiceNow operationalizes that intelligence by means of AI-driven workflow automation, enabling organizations to orchestrate actions throughout techniques, groups, and providers.
Primarily based on Lenovo’s inside testing, this strategy permits:
- As much as 30% discount in IT assist prices by lowering ticket volumes by means of predictive subject detection and automatic remediation
- As much as 50% quicker worker onboarding and time to productiveness by eliminating device-related onboarding delays
- As much as 30% enchancment in worker expertise by means of constant, always-on service supply
- As much as 40% of IT points resolved proactively earlier than person influence by means of constant, always-on service supply
Accelerating time to worth with AI-enabled managed providers
The collaboration expands Lenovo’s potential to ship managed AI providers for enterprise organizations from 5,000 to 50,000 workers. By combining Lenovo’s world supply infrastructure with ServiceNow’s AI platform and ecosystem, enterprises can speed up time to worth whereas lowering the danger and value related to large-scale transformation applications. Organizations can standardize service supply, enhance efficiency, and scale AI operations with out rebuilding techniques market by market.
World growth
The collaboration launches throughout Australia, New Zealand, Hong Kong, Singapore, and Eire, with continued world growth deliberate. ServiceNow will assist this with world companion administration, multi-geo onboarding, and devoted enablement sources. This permits multinational organizations to deploy a constant working mannequin throughout areas whereas sustaining native flexibility and governance.
