The Lenovo Premier Assist staff lately earned two prime honors: “Group of the Yr” from the Enterprise Intelligence Group and a Silver Stevie® Award for “Buyer Service Crew of the Yr” as a part of the 2025 American Enterprise Awards® program. These awards spotlight Lenovo’s dedication to serving to enterprise clients preserve operations regular and groups centered on what issues most.
Premier Assist is Lenovo’s premium technical assist providing, designed particularly for enterprise wants. It supplies direct entry to knowledgeable technicians across the clock, constant case administration by means of Technical Account Managers, and proactive problem decision. It’s constructed to simplify assist and provides IT groups the house to deal with long-term objectives and strategic work.
“When an organization calls us, it’s as a result of one thing isn’t working—and so they want it fastened quick,” mentioned John Stamer, Vice President and Normal Supervisor of World Product Providers and Sustainability, Options and Providers Group, Lenovo. “We constructed Premier Assist to resolve points rapidly and successfully, with individuals who know what they’re doing and care about getting it proper. These awards mirror how severely we take that accountability.”
Throughout industries, enterprises use Premier Assist in a wide range of methods. In healthcare, quick problem decision ensures that medical workers can entry essential methods at once. In manufacturing, distant troubleshooting minimizes expensive tools downtime. Monetary establishments profit from proactive case administration and knowledgeable assist that helps keep compliance and system reliability. In increased schooling, responsive system assist helps college keep productive and retains college students related to the instruments they want for an uninterrupted, high-quality studying expertise. For world companies, around-the-clock assist and constant service throughout areas assist keep stability and responsiveness.
What the Numbers Present
Enterprise assist is not only about resolving technical points—it’s about enhancing efficiency throughout the enterprise. Lenovo Premier Assist delivers measurable outcomes:
- 12% sooner e-ticket response instances
- 92% of calls answered in beneath a minute
- 9.18/10 buyer satisfaction rating throughout 17,000+ surveys
- 8.4% extra instances resolved remotely with out requiring elements or website visits*
These beneficial properties imply fewer disruptions, extra productive groups, and IT workers free to deal with long-term priorities.
Instruments That Make a Distinction
Lenovo Premier Assist integrates instruments that assist enterprises keep forward in an evolving IT panorama:
- AI Half Predictor helps sooner, extra correct diagnostics
- Speech analytics establish teaching alternatives and enhance service high quality
- Microsoft 365 Copilot and Dynamics improve operational effectivity and visibility
These instruments not solely assist Lenovo resolve points sooner, but in addition generate insights that result in smarter processes, higher coaching, and extra constant service supply.
Lenovo helps over 20 million gadgets in additional than 100 international locations by means of its Premier Assist providing. Enterprises profit from 24/7 entry to extremely expert technicians and devoted Technical Account Managers who present continuity and accountability.
“Enterprises depend on dependable assist that evolves with their wants,” Stamer added. “The objective is to assist organizations function extra easily and with confidence.”
Premier Assist isn’t nearly fixing points—it’s about giving IT leaders the arrogance that assist is dealt with, to allow them to deal with what’s subsequent. With world recognition, confirmed outcomes, and a deal with real-world outcomes, Premier Assist is designed to fulfill the wants of enterprise organizations right now—and adapt with them tomorrow.
Discover Lenovo Premier Assist and Lenovo Premier Assist Plus or contact a Lenovo consultant to learn the way it might probably assist your IT staff and assist meet enterprise objectives.
*Primarily based on inside Lenovo knowledge.
