Lenovo at the moment introduced the provision of Lenovo Premier Help Plus for Servers, a brand new premium help providing designed to assist enterprises scale back downtime, simplify IT operations, and maintain mission-critical infrastructure all the time prepared. Constructed for at the moment’s always-on environments, Premier Help Plus combines AI-driven proactive and predictive help, preventative upkeep, 24/7 entry to Lenovo specialists, and designated Service Engagement Managers to assist organizations transfer from reactive difficulty decision to proactive system care.
As digital operations proceed to broaden and infrastructure environments develop extra advanced, IT groups are below rising stress to take care of uptime whereas managing restricted sources. Conventional, reactive help fashions can result in prolonged outages, repeated points, and unpredictable prices. Lenovo Premier Help Plus for Servers addresses these challenges by figuring out potential points early and resolving them earlier than they affect enterprise operations.
“With Premier Help Plus for Servers, Lenovo helps prospects keep forward of potential infrastructure points earlier than they have an effect on the enterprise,” mentioned John Stamer, Vice President & GM, International Product & Sustainability Providers at Lenovo. “By combining predictive intelligence, knowledgeable oversight, and speedy response, we’re enabling organizations to guard uptime, scale back danger, and concentrate on innovation.”
Premier Help Plus for Servers is Lenovo’s highest-tier help providing for enterprise server environments, constructing on the inspiration of Lenovo Premier Help. The service is designed for Lenovo ThinkSystem and ThinkAgile servers and delivers clever help for organizations that depend upon steady availability. Key capabilities of Lenovo Premier Help Plus for Servers embody:
- Proactive and predictive help powered by AI-driven monitoring and Name Residence automation, which detects potential points early and routinely initiates help instances and components dispatch.
- Preventative upkeep by way of wellness dashboards, firmware well being checks, and knowledgeable steering to enhance system well being, reliability, and longevity.
- 24/7 knowledgeable help with a 4-hour onsite response goal for important points, serving to guarantee sooner restoration and minimal disruption.
- A delegated Lenovo Service Engagement Supervisor who supplies onboarding, ongoing reporting, and common service critiques, serving as a single level of accountability.
- Preserve Your Drive, enabling prospects to retain failed drives to take care of management of delicate information and meet inside safety and compliance necessities.
- International service protection throughout greater than 75 markets, delivering constant, enterprise-grade help worldwide.
“In keeping with current IDC analysis, prospects are putting as a lot, if no more, emphasis on companies capabilities as on product options when evaluating distributors,” says Rob Brothers, VP, Providers, IDC. “It’s not simply the product, however the expertise surrounding it that helps prospects select the appropriate vendor for his or her wants. With the addition of Premier Help Plus, Lenovo is increasing its companies portfolio, which is designed to reinforce the general Lenovo server expertise.”
For purchasers with mission-critical environments the place downtime shouldn’t be an possibility, Lenovo additionally provides Dedicated Service Restore as an non-obligatory add-on. This enhanced service supplies a 6-hour onsite restore dedication, delivering sooner decision for essentially the most demanding operational wants.
Premier Help Plus combines predictive detection, preventative upkeep, and guided planning to maintain infrastructure optimized and able to scale. With designated account oversight from a Lenovo Service Engagement Supervisor, world protection, and information retention controls by way of Preserve Your Drive, prospects acquire constant, clear help they’ll belief. By shifting the burden of monitoring, upkeep, and escalation to Lenovo, IT groups can spend much less time reacting to points and extra time driving strategic initiatives.
Premier Help Plus for Servers is a part of Lenovo’s broader companies portfolio, which incorporates Lenovo Lifecycle Providers that are designed to assist prospects plan, deploy, handle, optimize and evolve IT infrastructure with confidence.
To study extra about Lenovo Premier Help Plus for Servers, go to: https://www.lenovo.com/us/en/companies/support-services/premier-support-plus-for-infrastructure/.
