New York, NY — Retailers lose income each time a web-based retailer goes down, a system fails, or frontline staff lack the instruments to behave within the second. In the meantime, generative AI platforms and AI brokers are creating new alternatives to extend on-line retail experiences and conversion charges. But whereas AI has the potential to assist retailers drive higher margins and aggressive benefit, many nonetheless discover it difficult to translate experimentation into constant, day-to-day operational and income enhancements.
At the moment at NRF: Retail’s Massive Present, Lenovo introduced their newest AI-powered options -Sensible Retailer Companies and AI Retail Assistants – designed to ship quick, measurable worth for retailers. Supported by Lenovo Hybrid AI Companies, the options embed AI immediately into day by day retail operations, serving to retailers forestall disruptions earlier than income is misplaced, assist associates in actual time, and scale AI into repeatable efficiency throughout bodily and digital shops.
“Retail leaders don’t put money into AI for experimentation, they make investments to maintain shops operating, defend income, and serve clients higher,” stated Patricia Wilkey, Senior Vice President and Common Supervisor, Worldwide Gross sales, Options & Companies Group, Lenovo. “These options are designed to ship worth instantly by embedding AI into on a regular basis retail operations and scaling it reliably throughout the enterprise.”
1. Sensible Retailer Companies: AI-led Capabilities for Operational Resilience, Retailer Uptime and Buyer Expertise
Retailer downtime, brought on by POS failures, cost disruptions, or connectivity points, immediately impacts income and buyer belief. Lenovo’s Sensible Retailer Companies are designed to forestall these losses by protecting shops operational and transactions flowing.
The AI-driven answer helps detect, predict, and resolve points earlier than clients or staff are affected, lowering downtime by as much as 50% and resolving points 60% sooner in accordance with inside Lenovo knowledge.
On day one, retailers acquire:
- Actual-time visibility into retailer well being throughout IT and operational methods
- Automated incident prioritization based mostly on enterprise influence
- A single command middle connecting IT, operations, and retailer assist groups
Many points are resolved routinely or remotely, lowering dependence on expensive and time-consuming on-site assist. Retailers see 30–40% decrease IT assist prices and decreased operational friction throughout giant retailer networks.
Sensible Retailer Companies additionally empower frontline staff somewhat than including complexity. Delivered by a easy, unified expertise, one gadget, one app, the answer offers associates guided self-service instruments to resolve frequent points confidently. Frontline groups spend much less time troubleshooting know-how and extra time serving clients, whereas supervisor involvement in subject decision drops by greater than half.
By embedding AI immediately into day by day retailer operations, the place it constantly learns from actual incidents and automates decision, Sensible Retailer Companies transfer AI from remoted pilots to repeatable, scalable worth throughout each retailer.
2. AI Retail Assistants: Turning Buyer Interactions into Assured Purchases
Lenovo’s AI Retail Assistants assist retailers enhance conversion and buyer expertise by embedding clever, real-time assist immediately into in-store and digital buying journeys.
The Lenovo Retail Flooring Assistant gives AI-driven assist on the gross sales ground, serving to clients find merchandise, test availability, navigate promotions, and full frequent service duties. Performing as a digital layer of help, the answer helps preserve service high quality throughout peak durations or employees shortages whereas permitting associates to concentrate on higher-value buyer interactions.
The Lenovo On-line Purchasing Assistant delivers conversational, multimodal experiences that permit clients to look, evaluate, and refine merchandise. Utilizing agentic reasoning, the assistant can take actual actions, supporting product discovery, comparability, cross-sell, upsell, and cart actions, with out forcing clients to navigate a number of pages.
By connecting on to reside product knowledge and stock methods, the assistants assist guarantee suggestions are correct and grounded in real-time availability, serving to customers make assured choices earlier than checkout.
Constructed on Lenovo’s Hybrid AI Benefit™ with NVIDIA, the AI Retail Assistants scale throughout edge and cloud environments with built-in governance, automation and skilled assist – remodeling buying from static search into an clever, guided shopping for journey that delivers worth from day one.
3. Lenovo Hybrid AI Companies: Scaling AI from Pilots to Repeatable Efficiency
Whereas many retailers can launch AI pilots, scaling them throughout lots of or 1000’s of shops stays a problem. Lenovo Hybrid AI Companies are designed to take away that barrier.
The providers assist retailers design, deploy, and function AI persistently throughout geographically dispersed areas, making certain governance, reliability, and efficiency with out including operational threat. AI turns into a repeatable functionality embedded into on a regular basis operations, not a one-off initiative.
Confirmed Retail Impression and a Clear Path from AI Hype to Scale
Lenovo’s deep insights into the wants of shops is why international magnificence model Shiseido partnered with the corporate to rework buyer expertise throughout eight Asia-Pacific markets. System reliability improved at scale, lowering friction in day-to-day operations and enabling extra seamless buyer interactions. Shiseido’s transformation highlights frequent operational challenges retailers face and the way Lenovo delivers sensible, versatile options that assist effectivity and resilience on the frontline.
Discover how Lenovo may also help modernize retail operations and buyer engagement with AI-powered options.
