Confirmed options and deep ServiceNow integration assist enterprises modernize IT operations, strengthen safety, and ship higher worker experiences.
CIOs and IT leaders not simply want extra expertise — they want sooner, higher-impact outcomes that drive enterprise success. At ServiceNow Information 2025, Lenovo demonstrated how its deep integration with ServiceNow, powered by AI and automation, helps enterprises rework IT operations, speed up decision occasions, and ship higher worker experiences — with real-world outcomes to show it.
“Immediately’s IT leaders aren’t simply managing methods anymore — they’re main the transformation of how their organizations work and compete,” stated Rakshit Ghura, Vice President, Digital Office Options, Lenovo. “At Lenovo, we’re combining automation, personalization, and deep platform integration to assist enterprises join every part, empower their individuals, and drive sooner, extra significant outcomes throughout the digital office.”
Lenovo’s Digital Office Options (DWS) portfolio, powered by its Generative AI platform Care of One™, permits IT groups to streamline operations and assist staff extra successfully. On the core of this technique is Lenovo’s shut collaboration with the ServiceNow platform, the place AI and automation simplify processes and speed up decision throughout the digital office.
As a Consulting & Implementation, Reseller, Service Supplier, and Construct Companion within the ServiceNow ecosystem, Lenovo combines hands-on expertise with area experience to assist enterprises maximize the total worth of the Now Platform. With greater than 150 enterprise deployments over seven years, Lenovo affords confirmed ServiceNow implementation capabilities throughout six core modules, serving to streamline IT service administration at scale.
By embedding these capabilities straight into ServiceNow environments, Lenovo reduces guide workloads, improves visibility, and delivers a smoother, extra related IT expertise. Outcomes embody:
- 60% discount in portal onboarding effort and time*
- 50% discount in buyer onboarding prices by way of automation***
- 20% discount in buyer churn by way of Service Bridge capabilities**
Bridging Integration and Innovation for the Digital Office
At Information 2025, Lenovo offered a collection of demonstrations tackling real-world challenges that enterprise IT leaders face right this moment. These classes displayed Lenovo’s complete strategy—seamlessly combining {hardware}, companies, and clever automation—to rework IT operations and elevate the digital office expertise.
Attendees found how Lenovo’s options, deeply built-in with the ServiceNow platform, might be virtually utilized to drive significant outcomes of their organizations.
Care of One™
Conventional IT assist typically treats all customers the identical. Lenovo’s Care of One™ platform hyper-personalizes assist to every worker’s function and conduct, automating workflows and proactively resolving points. Built-in with the Now Platform, it leverages hybrid AI fashions and a domain-specific giant language mannequin grounded in enterprise information to ship evolving, clever assist.
A latest inside transformation challenge deployed Care of One to modernize world software program assist operations. The crew had been managing buyer points by way of guide processes and disconnected methods, with no standardized IT service administration (ITSM) framework. With Care of One, they now ship a wiser, extra scalable assist expertise — predicting 15–20% case deflection and a 35% discount in Degree 1 agent effort. The platform additionally permits clients to self-serve as much as 20% of instances by way of a centralized portal, enhancing effectivity and satisfaction.
Efficiency positive aspects seen by way of Care of One:
- 30% enchancment in consumer expertise
• 30% discount in end-user assist prices
• 40% of points proactively resolved by customers****
Lenovo Service Desk
Disconnected methods and sluggish assist decelerate enterprise. Leveraging ServiceNow’s IT Service Administration (ITSM) utility, Lenovo Service Desk seamlessly manages incidents, issues, service requests, modifications, and information — all vital to delivering swift, environment friendly assist throughout greater than 100 markets. With predictive analytics, self-healing automation, and a real “ask as soon as” mannequin, Lenovo Service Desk ensures customers get the assistance they want — 24/7.
Extending this additional, Lenovo’s subject service automation answer—Retailer in a Field—brings clever workflows to distributed bodily areas akin to retail and department environments. By enabling speedy deployment, automated diagnostics, and proactive assist, it helps cut back downtime and enhance operational resilience on the edge.
Watch360™
With out real-time visibility into gadget well being, IT groups danger lacking early warnings. Watch360™ offers proactive insights into gadget efficiency and consumer expertise, enabling points to be addressed earlier than they disrupt operations. Developed by way of Lenovo’s Construct Companion collaboration with ServiceNow.
Consulting & Implementation for ServiceNow
Maximizing the worth of ServiceNow investments requires deep experience. Lenovo’s licensed consulting and implementation follow delivers tailor-made options — not templates — to speed up transformation and drive enterprise outcomes, drawing on intensive world expertise.
TruScale System as a Service (DaaS)
Managing the gadget lifecycle is advanced. TruScale DaaS simplifies IT asset administration with a versatile subscription mannequin protecting every part from provisioning to retirement — built-in with Watch360™ and ServiceNow for simpler assist and monitoring.
Connecting the Dots Between Technique and Execution
As enterprises face stress to cut back prices, enhance safety, and ship higher consumer experiences, Lenovo’s strategy—combining AI, automation, and deep platform integration—helps IT groups transfer from reactive assist to proactive transformation.
Lenovo’s presence at Information 2025 was about greater than highlighting instruments — it’s about giving enterprises the options to modernize IT, elevate the worker expertise, and drive higher outcomes throughout their organizations.
Discover how Lenovo helps IT groups transfer from reactive assist to proactive transformation. Study extra about our Digital Office Options.
*Based mostly on Lenovo inside ServiceNow® implementation expertise
**Based mostly on inside guide information collections from ServiceNow® API integration escalations
***Discount from 2022 information, based mostly on 2024 Lenovo inside ServiceNow® implementation information
**** Based mostly on information collected by way of Lenovo inside testing
