What you should know
- As we speak, Google introduced that it’ll supply discounted Pixel Watch replacements for customers who harm their machine out of guarantee.
- It’s unclear what the discounted fee for these substitute smartwatches will likely be, and reductions received’t be out there in any state of affairs.
- Beforehand, out-of-warranty customers needed to pay full value for a substitute, since Google doesn’t supply smartwatch repairs.
If you find yourself damaging your Pixel Watch or Pixel Watch 2, Google will choose to interchange your smartwatch relatively than restore it. That signifies that in case your smartwatch broke and its guarantee had expired, you would want to primarily pay for a totally new watch. Nonetheless, beginning right this moment, Google introduced that it’ll now supply a reduced fee for out-of-warranty smartwatch replacements.
“In case your Pixel Watch is out of guarantee or your declare is not coated, you could possibly buy a substitute in your machine at a reduced value,” Google wrote in a group publish on the Google Pixel Watch Assist boards. The corporate notes {that a} substitute won’t include a charging cable or band included.
Proper now, we do not know precisely how a lot a Pixel Watch will price with the out-of-warranty low cost. The usual Pixel Watch guarantee within the U.S. lasts for one yr and is proscribed. So, the discounted replacements apply if the guarantee has expired or if a difficulty is not coated by the guarantee. Google additionally notes that replacements will not be out there always, in all areas, or for all of the Pixel Watch fashions.
To entry the discounted substitute pricing, first-generation Pixel Watch homeowners can contact the Pixel Watch Buyer Care Workforce. Pixel Watch 2 customers have the choice of utilizing a self-service, mail-in substitute. They’ll begin this course of by opening the Google Retailer web site, discovering the Repairs button on the backside of the web page, and following the on-screen prompts to finish the shape.
If they like, Pixel Watch 2 customers nonetheless have the choice of going by the Pixel Watch Buyer Care Workforce to get assist with a substitute smartwatch.
The help web page for Pixel Watch replacements has now been up to date to replicate these modifications. The insurance policies for Most well-liked Care and under-warranty replacements are unchanged, however the part for out-of-warranty replacements is new.
As of Dec. 26, 2023 (by way of the Wayback Machine), the help doc supplied the next rationalization for out-of-warranty replacements: “In case your Pixel Watch is out of guarantee or your declare is not coated, you will get your Pixel Watch changed out of guarantee on the Google Retailer.”
Now, the phrasing has modified to reference the discounted fee, as defined above.
Google’s smartest Fitbit up to now
The Pixel Watch 2 is a powerful mix of Fitbit well being options and WearOS smartwatch performance. Google improved a number of issues, like battery life and efficiency, with this yr’s smartwatch. Now, it’s cheaper to interchange if you find yourself breaking it.
