Because the carmaker ferociously grew gross sales, its footprint of Tesla service facilities hasn’t stored tempo, leading to lengthy wait instances and different customer support points for some Tesla homeowners.
It is typically troublesome to succeed in an precise particular person when contacting the shopper help providers at huge corporations. However chat and different hacks may help a Tesla buyer get assist and report an issue.
Does Tesla have 24/7 customer support?Â
Sure, Tesla has roadside help that’s accessible 24/7.Â
In keeping with Tesla’s web site, you may request fast roadside help from the underside of the Tesla app dwelling display screen. In your request, embrace any data that will assist our crew find you and finest perceive the situation of your automobile.
To request roadside help out of your Tesla app:
- Open the app and choose ‘Roadside.’
- Choose the problem(s) your automobile is experiencing.
- Verify any further particulars associated to your request.
- Choose ‘Request assist.’
Companies coated embrace breakdowns, flat tires, lockouts, and depleted batteries.Â
How do you report an issue at Tesla?
To talk with Tesla help straight, you should utilize the chat operate on their website. You too can name their help line at 1 888-518-3752. Reaching a human on the help cellphone line could be troublesome, however for those who name from a quantity not related to a Tesla account, the prompts will give you choices to succeed in an individual, together with charging questions, automobile and software program points, or password and account points.
Does Tesla have good customer support?
Though Tesla inventory is valued at greater than $600 billion and as of January 2023, SpaceX was valued at $137 billion, consultants stated clients’ complaints may tarnish the SpaceX and Tesla’s repute.
Tesla complaints have rolled in from clients about fixing repairs, lack of contact, and lengthy wait instances.
A category-action lawsuit is at present underway in California relating to arduous and costly Tesla repairs. A gaggle of Tesla homeowners allege that Tesla is monopolizing the marketplace for repairs and components for its automobiles, forcing clients to endure in depth restore instances and dear components — all underneath menace of shedding their guarantee protection in the event that they sought repairs or service from corporations aside from Tesla.
In courtroom paperwork, Tesla denied the antitrust allegations and stated its warranties and practices have been “completely lawful.”
Twelve electrical automobile homeowners beforehand spoke to Enterprise Insider about issues with Tesla automobiles. Some commented on how gradual and unresponsive Tesla’s customer support was, whereas others stated it was fast and straightforward.
Buyer Steven Banks advised Enterprise Insider that straightforward repairs have left his automotive stranded on the Tesla store for weeks. He does not really feel like Tesla treats its clients in addition to different luxurious dealerships do and is pissed off that he cannot get a customer support rep on the cellphone. Banks is a longtime Tesla fan in Massachusetts who bought his Mannequin S and has a brand new Mannequin Y on the way in which.Â
“The customer support is awful,” Banks stated. “They get away with it as a result of the merchandise are incredible.”
Tim Levin contributed to this story.
