MORRISVILLE, N.C. — Dec. 2, 2025 —The subsequent step in office transformation is invisible know-how that fades into the background in order that assist is automated and seamless, in line with a Lenovo international survey of IT leaders launched in the present day.
Most workers solely discover IT when it slows them down and interrupts processes. Invisible IT is the alternative. It means know-how that anticipates wants, prevents points earlier than they occur, and personalizes assist mechanically.
Reaching Invisible IT, the latest report in Lenovo’s ongoing Work Reborn sequence, explores how AI and automation are redefining the digital office and worker expertise. Of the IT leaders who participated, 79% aspire to ship seamless, proactive assist that minimizes disruption for workers, however solely 21% have achieved predictive problem decision. The outcomes underscore an pressing want for organizations to take away digital obstacles, simplify IT ecosystems, and undertake AI-enabled, hyper-personalized assist that delivers a really easy worker expertise.
“Organizations have spent years modernizing their digital workplaces, however many stay hindered by fragmented programs and gradual, guide assist processes,” mentioned Rakshit Ghura, Vice President and Normal Supervisor, Lenovo Digital Office Options. “By making IT invisible by way of predictive, proactive, and personalised assist, enterprises can empower workers to deal with what really issues: innovation, collaboration, and efficiency.”
The Office Is Prepared for Change
Lenovo’s analysis exhibits that roughly half (49%) of IT choice makers agree productiveness and engagement are the highest priorities, however solely 36% consider their present digital office successfully helps worker engagement. And 84% of IT leaders say they’ll’t predict disruptions earlier than they happen, spotlighting the significance of AI to anticipate and resolve points earlier than they influence work.
To assist organizations transfer towards this mannequin, AI-powered office companies can ship the foundations of invisible IT. One instance is Lenovo’s AI–pushed office options platform that makes use of wealthy persona knowledge and behavioral insights to tailor assist to the person, anticipating wants, resolving points proactively, and personalizing each side of the worker’s digital expertise. The method has been proven to drive as much as a 30% enchancment in consumer satisfaction, 30% decrease assist prices, and 40% of points proactively resolved, in line with IDC and inner Lenovo knowledge.1
Versatile device-subscription fashions additionally assist cut back complexity. Lenovo’s TruScale System as a Service, for instance, cuts deployment time by as much as 50% and lowers device-related IT prices.2
One buyer instance: Coventry College Group used TruScale DaaS to interchange its growing old IT infrastructure, eliminating an estimated 223 tons of CO₂ and slicing 40 IT labor hours per week from gadget administration.3 They noticed measurable good points in productiveness, sustainability, and worker expertise — all hallmarks of invisible IT.
Knowledgeable Perspective
“Lenovo’s companies technique appears to be like to seize the subsequent evolution of the digital office,” mentioned Rob Brothers, VP of Companies for IDC. “Organizations that spend money on AI-enabled, proactive IT lifecycle administration will prepared the ground in creating productive, resilient, and employee-focused workplaces.”
The Human Facet of AI-Powered Assist
As an alternative of changing human experience, invisible IT enhances it. Lenovo’s analysis discovered that 39% of IT leaders anticipate AI-driven assist to permit IT employees to deal with higher-value work akin to enhancing end-user productiveness and expertise, whereas solely 12% foresee any discount in group measurement.
“Invisible IT means smarter IT,” continued Ghura. “By automating routine assist and anticipating wants, we’re liberating IT groups to shift from reactive upkeep to proactive worth creation.”
But whilst leaders acknowledge the worth of mixing human experience with AI and automation, structural obstacles stay. The highest challenges cited by IT leaders embrace complicated programs (51%), price constraints (47%), and restricted AI abilities (43%). Lenovo’s report outlines sensible steps to beat these obstacles:
• Unify and simplify IT ecosystems to scale back fragmentation
• Upskill IT groups to harness AI capabilities
• Companion with skilled suppliers to deploy predictive, personalised assist extra securely and at scale
Organizations that obtain invisible IT can cut back digital friction, enhance engagement, and free workers to deal with higher-value work. The complete Work Reborn Report 4: Reaching Invisible IT outlines sensible steps enterprises are taking to get there.
To find out how your group can unlock the advantages of invisible IT, obtain the complete Work Reborn Report 4: Reaching Invisible IT and go to Lenovo.com for extra insights on digital office transformation.
1 Supply: Based mostly on Lenovo inner testing knowledge from Care of One deployments, Digital Office Options, 2025. Precise outcomes could range.
2 Supply: Lenovo, TruScale DaaS ROI Software, 2024. Pattern illustration primarily based on common month-to-month pricing, 3-year refresh cycle, 2% restore fee, and $70K IT wage
3 Supply: Lenovo case examine, Coventry College Group: Equipping Workers for Success, 2024
