The managed service supplier (MSP) business is booming with alternatives. On the similar time, MSPs face the problem of balancing buyer satisfaction with profitability, making strategic choices extra necessary than ever. For 35% of MSPs, constructing cyber resiliency for purchasers is a high strategic precedence, however that objective typically runs up towards useful resource constraints and rising operational prices.[i] To remain aggressive, MSPs are specializing in enhancing operational effectivity (35%) and protecting prices beneath management (33%).[ii]
One of many smartest methods to deal with these strategic targets is by partnering with OpenText to ship managed detection and response (MDR) providers. This partnership empowers MSPs to supply a cutting-edge, absolutely managed detection and response service, taking the load off operational prices and simplifying the complexity of constructing and managing an in-house MDR resolution.
Listed here are 5 methods OpenText MDR helps MSPs overcome their greatest challenges:
1. Filling the safety employees useful resource and expertise hole
Staffing is usually a perpetual problem for MSPs, significantly in relation to hiring and retaining expert cybersecurity professionals. With a world scarcity of 4.8 million cybersecurity specialists, this difficulty is barely turning into extra urgent. MSPs really feel the pressure in a number of key areas, together with:
- Managing an awesome quantity of alerts with a restricted staff
- Cultivating the superior expertise wanted to completely examine and prioritize threats
- Attracting and retaining high safety expertise to shut expertise gaps and help enterprise development
OpenText MDR tackles this problem for MSPs head-on by offering you with a completely managed or co-managed MDR partnership. With OpenText MDR, MSPs can entry 24/7/365 safety experience and steady menace monitoring with out the associated fee or complexity of constructing an in-house SOC. This not solely eases the strain in your inside groups however ensures a high-level of safety protection on your prospects always.
2. Streamlining alert administration
Detecting superior threats requires a classy method to monitoring a buyer’s assault floor. That is the place SIEMs are available in—important for correlating information and figuring out threats. Nevertheless, SIEMs may be complicated to configure, handle, and tune, which may result in a excessive quantity of false positives. For MSPs with restricted sources, this flood of irrelevant alerts can overwhelm groups and drain operational effectivity.
OpenText MDR solves this by leveraging superior menace intelligence to correlate safety logs and cut back false positives, all whereas managing the SIEM and monitoring alerts for you. By repeatedly prioritizing crucial threats, our specialists deal with the complexity of alert administration, permitting MSPs to deal with what issues most—securing their prospects—with out the burden of filtering by means of a flood of false alarms.
3. Accelerating incident response
With a flood of alerts continually coming in and the necessity to pivot between a number of consoles to analyze, MSP safety groups typically battle with sluggish, time-consuming incident response. The strain to behave shortly is excessive, as swift motion is crucial to forestall the disastrous outcomes of a breach. Nevertheless, many groups discover themselves slowed down, bouncing between disparate instruments and struggling to establish and reply to threats in real-time.
OpenText MDR addresses this problem with quick, proactive monitoring and steady menace searching to detect suspicious exercise early. Our devoted specialists streamline incident response by shortly figuring out threats and escalating them inside quarter-hour, guaranteeing MSPs can act quick and decrease the influence of potential breaches.
4. Simplifying safety administration throughout complicated environments
Managing a buyer’s complicated atmosphere may be difficult for MSPs. With various safety instruments, giant volumes of information, and multi-environment deployments, the complexity of managing every distinctive atmosphere can overwhelm MSP groups, stretching sources skinny and hindering efficient safety administration. Delivering cybersecurity providers that help your various buyer environments requires an answer that integrates seamlessly and simplifies administration with out including to the burden.
OpenText MDR makes it straightforward to help your buyer environments by providing a completely built-in resolution that seamlessly helps your MSP accomplice and instruments ecosystem. With AI-driven automation, OpenText MDR processes huge quantities of information shortly, integrating effortlessly with over 500 instruments and providers. Its light-weight agent ensures straightforward deployment throughout a number of environments, offering end-to-end visibility by means of a single dashboard. This not solely streamlines safety administration but additionally helps MSPs leverage their current investments whereas benefiting from knowledgeable human analysts guiding the method.
5. Driving income development with out obstacles to entry
For MSPs, staying aggressive and standing out in your area requires providing revolutionary options that meet buyer wants with out the complexity and obstacles typically related to new vendor partnerships. Having an MDR providing is usually a key driver for development, however the problem lies to find an MDR vendor that has each a cutting-edge resolution and versatile licensing, with out the constraints of long-term contracts or inflexible phrases.
OpenText MDR addresses this by providing a subscription-based mannequin with no minimal contract, making it straightforward to combine into your current service choices. MSPs can entry further providers like penetration testing, vulnerability administration, and customized incident response plans as wanted, with easy, built-in billing by means of OpenText’s Safe Cloud Platform. This flexibility lets you scale your MSPs cybersecurity providers as your enterprise grows.
Uncover how OpenText MDR can empower your MSP to beat challenges and drive development.
[i] Datto 2024 World State of the MSP Report
[ii] Datto 2024 World State of the MSP Report
