In brief, consider prompts as a dynamic set of directions that should be maintained to manage your consumer expertise, extra just like the UI components seen to the consumer in a given display screen of your app, moderately than as a one-time set of directions to be locked at first of the consumer journey.
Go for deterministic outcomes, particularly within the early consumer journey
With most on-line merchandise, you finely management your consumer’s “day zero” expertise with an intricately constructed onboarding stream, you then unleash them onto a magical clean canvas to do no matter they need. With an AI chat product, you in all probability wish to maintain the identical philosophy and construct deterministic chat outcomes to your customers, particularly of their first few days. However then what?
Ought to the AI carry up a sure matter or suggestion throughout the first 5 messages, or be prompted to a sure motion on their second day? Ought to the AI change the subject at sure occasions to maintain the consumer engaged? Is there a conversational ramp for the activation second? Do you wish to extract some information out of your consumer throughout onboarding utilizing a chat format to personalize the expertise?
