Since generative AI first captured the world’s consideration a yr and a half in the past, there’s been a vigorous dialogue about what, precisely, the brand new know-how is finest used for. Whereas all of us loved these early humorous chats and witty limericks, we’ve rapidly found that lots of the most important AI alternatives are clearly within the enterprise.
Our clients and companions at Google Cloud have discovered actual potential for creating new processes, efficiencies, and improvements with generative AI. For proof, look no additional than the 300-plus organizations who’re featured at this week’s Subsequent occasion in Las Vegas.
In a matter of months, organizations like these have gone from AI serving to reply questions, to AI making predictions, to generative AI brokers. What makes AI brokers distinctive is that they will take actions to attain particular objectives, whether or not that’s guiding a client to the proper pair of footwear, serving to an worker in search of the suitable well being advantages, or supporting nursing employees with smoother affected person hand-offs throughout shifts modifications.
In our work with clients, we preserve listening to that their groups are more and more targeted on enhancing productiveness, automating processes and modernizing the shopper expertise. These goals are actually being achieved by way of the AI brokers they’re growing in six key areas: customer support; worker empowerment; inventive ideation and manufacturing; information evaluation; code creation; and cybersecurity.
These particular capabilities are made doable largely by the brand new multimodal capability of generative AI and AI basis fashions, which permit brokers to deal with duties throughout a variety of communications modes, together with textual content, voice, video, audio, code, and extra. With human help, brokers can converse, purpose, study, and make selections.
